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      Guarantee

      We aim to supply seeds of the highest quality, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.

      Order Despatch

      Orders are despatched promptly by post, but please allow 7-10 days for delivery.

      Small items are sent by Royal mail.

      Payment

      Payment will be taken at the time the order is placed. We accept payment for online orders by Visa (including Visa Electron), Mastercard, Maestro, Delta and Paypal. Cards are debited when the order is first processed, in order to avoid issues where credit & debit cards may expire before the date of delivery, and to keep administration costs to a minimum. Should any item become unavailable we will issue a full refund.

      Prices

      Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.

      Special offer codes

      All offers are limited to one per household and may only be used once per order. Any offer codes or discount may not be used in conjunction with any other money off voucher or offer. All offer codes are valid for 1 week, unless a specific time is mentioned. Any money-off vouchers or discounts are non transferable and may not be redeemed for cash and are calculated ex postage and packing.

      We reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.

      Any Free P&P type offers are based on standard UK delivery and does not include any postal surcharges.

      Product Images

      Product Images are as a visual guide and representation only, please refer to the full product description for further details. If you would like to use any of our images for your own use you must gain permission to do so.

      Conditions of Sale

      All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given about products is to the best of our knowledge, and is for general guidance only. All dimensions and capacities are approximate. Also please remember that environmental factors can affect plant growth.

      Alternatives/Substitutes

      Occasionally, items become unobtainable due to crop failure, high demand or other reasons. In this event, we may send a carefully selected alternative or, if this is not possible a full refund. Any unwanted substitutes can be returned for a full refund (including the cost of return).

      Seed Quality

      The germination and purity of all scheduled seeds comply with EU seeds legislation currently in force.

      Customer Service

      In the event of any query, or claim for goods lost or damaged in transit, please quote your full address. 

      Complaints

      It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.

      Right to Cancel

      Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made.

      Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number.

      Effects of Cancellation

      If you cancel your order for non-perishable or non-personalised goods after they have been delivered then please return them to us, at your own cost, within 14 days of cancellation. Please retain proof of postage.  We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is as a result of unnecessary handling by you. Please return the items in their original packaging.

      The reimbursement will be made without undue delay and not later than:

      1. a) 14 days after the day we received back from you any returned goods
      2. b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
      3. c) If there were no goods supplied, 14 days after the day on which we were informed of your decision to cancel the order.

      Faulty Goods

      We hope that you will be delighted with your goods but if they arrive damaged or if you are unhappy in any way then please contact us within 14 days of receipt. We are only liable for the cost of the goods (including carriage) as quoted on our website.

      Privacy and Data Protection

      We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may use cookies to assemble your order, but they contain no personal information. We will give you the chance to refuse any marketing email from us or from another trader in the future.

      The type of information we will collect about you includes:

      your name and address

      phone number

      email address

      We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.

      We will hold your information for the purpose of administering your account and marketing.  If you do not wish to receive marketing information, please email us.

      Other

      All products are used at the sole risk of the acquirer of the product and we cannot be held liable for any affects howsoever caused including but not limited to allergies to, misuse of, or not following the guidelines of the product. This condition applies equally to any user of the products supplied by us, regardless of if the user is the original acquirer of the product.